I am warning you ahead of time that this post is a complaint against Time Warner. Our internet went out yesterday around 3 PM and after asking around, I found out that someone in the building had gotten service done right around that time. After talking to her and going up to the roof to look at the cable box together, we discovered that her Time Warner rep took my cable out to hooks her up and just left my cable disconnected. Trung informed me that the cable guys are contracted out by Time Warner and that basically, the guy didn't have the special tool to take out a filter, so just took my cable out and put hers in to get the job done and to get paid. Needless to say, I was not happy, so I called Time Warner and told them the situation and they were happy to refund for the days with no service. Beware of incompetent cable guys!
The chaos that is our cable box
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